Below FAQ are some common concerns of our clients, if you have other questions, please just send it to

What if I ordered a pair of shoes online and it didn't fit, can I return it?

Do you cater to small but broad feet. I am A, B, C, D, E fit.

Payment methods – What payment methods do you take?

I noticed you say you have from Size 32-36 but I can’t seem to find Size 32 anywhere.

Any question regarding shoe size

Questions about Delivery/ Shipping

How much does Postage cost?

Where are the shoes made?

If customers ask for features of the shoe – like heel height, material, colours available etc

I see that you also sell on Amazon and Ebay US, is this right?

Do you have XYZ in size XYZ in stock?

Do your products have a warranty on the shoes?

Are the shoes comfortable to wear?

I am looking for X type of style for my wedding/ special occasion/


For Existing Customers:

I put in an order a few days ago and haven’t received my order yet.

I ordered my shoes and they have arrived but they do not fit, do you offer refunds or exchanges?

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