Shipments and returns
Delivery of your new product is done with great care at Petite Peds.
Petite Peds uses the Australia Post Click and Send© system for all deliveries. Petite Peds provides free delivery within Australia, if the order placed is above $100. Dispatch is usually within 2-4 business days and delivery depending on which state you are in and Australia Post delivery schedules.
For standard Australian deliveries, if you are not available at the address specified, please specify this in your order so that your product will be dropped off at the nearest Australia Post outlet for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where it may be picked up from.
For NZ deliveries, standard Australia Post conditions will apply. Please note that a tracking number is not provided for international deliveries, however a receipt of postage is available as proof.
You will be required to sign the delivery note upon receipt of the delivery.
Petite Peds may also deliver shoes to other countries for an additional delivery charge. All international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges. Petite Peds accepts no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please refer to your local customs authority for more information.
Petite Peds is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.